SSL statement
NOTE: This website is protected by SSL certificate provided by Let’s Encrypt and is able to accept 128bit and greater.
Deliveries
Memah are committed to providing you with the best and fastest service possible. Please be aware that we have an unavoidable 24hr processing period between confirming your order and dispatching it.
Re-Delivery
Please contact the delivery service directly to organise re-delivery. Should any issues of complications arise please contact hello@memah.com.au
Cancellations and Refunds
All refunds are credited back to the credit card on which the order was purchased. Or via the payment channel used.
Order Cancellations
If for any reason an order needs to be cancelled, please contact us as soon as possible.
Cancellations are subject to the following conditions:
- Orders which have left with our couriers cannot be cancelled.
Refunds and Returns
We pride ourselves on exceptional customer service and would like you to have total peace of mind when you shop with us.
In line with the Trade Practices Act 1974 and State Fair Trading legislation, we pledge to ensure that:
- the goods supplied correspond with the description of the goods.
- the goods supplied are of merchantable quality and fit for purpose.
- that any services subsequently supplied to the goods are rendered with due care and skill.
In an instance where any of the above implied conditions are not met, we will:
- offer you a store credit note
- offer to exchange the goods
- offer to repair the goods
- offer you a refund if none of the above options apply
Please contact us within 30 days, and be able to provide proof of purchase.
We ask that you choose carefully as we are not required to offer you a credit, exchange or refund if you simply change your mind, although we reserve the right to do so at our discretion.
Exchanges
All returned merchandise must be unused and returned in original packaging to ensure adequate protection in transit and enable them to be returned to stock once received. Please use a reliable method of postage as we are not responsible for any items that go missing or become damaged in transit. You are responsible for the cost of returning an item for a credit note or an exchange.
Faulty Merchandise
Faulty merchandise must be returned within a reasonable time after the customer detects the fault.
It is advisable that you contact us to inform us of the problem as soon as possible so that we can rule out the possibility of it having occurred due to general wear and tear.
Merchandise returned due to fault are subject to inspection by Memah before the refund can be issued. We will do our best to ensure that this procedure is completed as quickly as possible.
Any problems that have developed after the goods have had a fair amount of use will not be accepted as faulty. In such an event that this is deemed to be the case, you will be notified and returned your merchandise (you may be required to cover postage costs).
If the goods are deemed to be faulty, your credit card will be refunded for the total cost of the transaction (including initial and subsequent postage costs).
Privacy Policy
Memah is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on / sell / swap any of your personal details with anyone.
We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us. We may also use the information we collect to keep you abreast of changes to our website, to inform you about new products and services or to let you know about special offers you might find worthwhile. If you would rather not receive this information, you can email us on hello@memah.com.au and let us know.
Memah uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Memah only last while you’re browsing our website.
We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called an “IP address” and is sent automatically each time you access any internet site. From a computer’s IP address it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our website except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Memah may change this policy at any time. Please ensure that you are aware of this information before you make purchases.